RETURNS AND REFUNDS s
- RETURNS AND REFUNDS
At Brother Auto Parts, we are committed to supplying our customers with the most elevated level of satisfaction. Our money-back guarantee on purchased used engines and transmissions highlights our confidence in the quality and performance of our products. We comprehend that there may be occasions when you require to return a part or an engine. In those situations, we have a transparent process to ensure a smooth return experience. Please follow the steps for a return:
Step 1: Contact Customer Support
Contact our customer support team by email at Support@brotherautoparts.com or by phone at +1-888-908-8835, Monday to Friday, from 8:00 a.m. to 5:00 p.m., Central Standard Time. Our team will help you comprehend the reason for the return and assist you through the process.
Step 2: Request a Return Authorization (RA) Number
You must obtain an RA number before proceeding with your return or exchange. This number is essential for processing your request, and we must proceed with it. Simply ask our support team for this number, and they will provide it to you promptly.
Step 3: Follow the Provided Instructions
Our support team will provide specific instructions tailored to your return. Please adhere to these guidelines to ensure a seamless return experience.
Step 4: Package and Ship the Item
Carefully package the item, including all original materials if possible, and ship it to the address provided by our support team. Be sure to include the RA number prominently on the package.
Step 5: Await Confirmation and Refund
We will notify you whether your request for a refund or exchange has been approved or denied once we have received and examined the returned item. If approved, the refund or exchange will be processed in accordance with our money-back guarantee.
At Brother Auto Parts, we recognize the importance of receiving your purchased products in perfect condition. While our used engines and other parts are meticulously packaged and shipped, we acknowledge that damages can sometimes occur during transit. Therefore, we request our valued customers to follow the guidelines below should they encounter any issues with their shipment.
Upon receiving your shipment, please thoroughly inspect it before accepting and signing for the merchandise. Even if the container and packaging appear to be in good order, the product inside may be damaged. Should you discover that your ordered used engine or other parts have arrived damaged, please accept the delivery and contact our Customer Service Representative immediately at +1-888-908-8835. A detailed description of the damage will be essential for our team to assist you promptly.
We also will require proof of damage in the form of photographs or videos. This visual evidence enables us to understand the damage's nature and take the necessary steps to rectify the issue.
When receiving a UEAT (Used Engine And Transmission) delivery, it is incumbent upon the recipient to conduct a meticulous examination of both the interior and exterior of the shipment for any potential damage. Unpack your low-mileage used engine parcel cautiously and undertake a comprehensive inspection to ascertain any discrepancies or defects. At Brother Auto Parts, we strive for your complete satisfaction, and our support team is readily available to assist with any concerns. Should you identify any damage, we urge you to contact our customer service without delay at +1-888-908-8835 to obtain a return authorization number.
For those acquiring used engine assemblies, it is essential to recognize that UEAT does not extend a warranty or guarantee on the affiliated accessories of used car engines. Items like switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds are included but not restricted to. As these particular engine components are exempt from warranty, any refusal of delivery attributed to damage to these parts will necessitate the subtraction of the original shipping and handling fees from any relevant refund.
If you receive an incorrect or defective used transmission or engine from Brother Auto Parts, we have established procedures to address and resolve the issue swiftly. You can return the affected item for an immediate exchange or replacement, in line with our commitment to quality and customer satisfaction.
Should you encounter this situation, we encourage you to contact our specialized Customer Service Team without delay. Their expertise will guide you through the process, tailored to your needs. After understanding the nature of the problem, we will promptly create a new order for the required used engines and transmissions and simultaneously issue a Return Authorization (RA) for the original product.
Brother Auto Parts takes pride in our efficiency, and we will dispatch the replacement engine or transmission at the earliest opportunity. Please be informed of any applicable consignment charges you may incur if you return a used engine or transmission to us. These charges are clearly defined in our return policy and essential to our transparent approach to customer service.
In the event of a refusal of shipment or failure of delivery, it is incumbent upon you to immediately contact our Customer Service team at +1-888-908-8835. If an ordered engine or transmission is not delivered for any reason, including incorrect address, recipient's unavailability, or other unforeseen circumstances, the package will be automatically returned to Brother Auto Parts.
Upon the shipment's return, you will be credited the amount of your placed order minus the applicable shipping and handling charges. Please be advised that processing any credits and refunds will take 7-10 business days. Your patience during this period is greatly appreciated as we work diligently to ensure the accuracy of the transaction. Furthermore, the customer's responsible for engaging with the shipping firm to devise prompt and appropriate solutions to accept the shipment if an initial delivery attempt is unsuccessful. We recommend confirming the delivery details before shipping to avoid any potential delays.
We recognize that our customers are the core of our business and are dedicated to providing an unparalleled service experience. Our comprehensive return and shipping policies have been carefully crafted to protect your interests while maintaining transparency and efficiency. Our support team is well-equipped to guide you through any concerns or questions related to shipping, returns, or general inquiries. We value your trust and strive to build lasting customer relationships by ensuring satisfaction at every purchase stage.
Brother Auto Parts reserves the full right to reject any exchange or return request. We kindly inform you that installing damaged or incorrectly shipped items can void our return or exchange policy. If a used engine part appears modified, installed, or damaged in any way by the customer, we are permitted to deny your refund or exchange request on the spot.
Thank you for choosing Brother Auto Parts. We understand that purchasing used engines and transmissions is a significant investment, and we are committed to providing you with quality products and exceptional service. Please review our return and exchange policies carefully and contact our dedicated Customer Service team at +1-888-908-8835 with any questions or concerns.
Our top priority is your satisfaction, and we will address your needs promptly and professionally. By adhering to these policies, you are helping us maintain the highest standards of integrity and excellence in our business practices. We value your trust and look forward to serving you now and in the future.
Please note that these policies are subject to change without notice, and we recommend checking our website or contacting our Customer Service team for the most up-to-date information.
Brother Auto Parts – Driving Quality and Customer Satisfaction Forward.